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Applications Specialist
Overview
Region: Switzerland
Location: Zurich
Contract Type: Permanent
Brand: Coutts
Description
Key Accountabilities:
· Incidents regarding our E-banking system handled in time
· Responsible for On call support on E-banking related incidents not being standby (horizontal escalation within P&OCC)
· Meet the SLA targets defined for availability of the E-banking systems
· DR and failover testing of our E-banking environments
Skills:
· Webmaster
· Unix knowledge
· MS SQL Database Administrator
· MS .NET knowledge
· Experience with Crealogix applications prefered
· Splunk Knowledge prefered
· English spoken and written
Required Experience:
· Allrounder and teamworker
· 1-3 years in technology area of financial companies (banks, insurances, etc.)
· Windows knowledge
· Act as single point of contact for all operational service requests (incidents and questions) in terms from local SM units for all IT components delivered by WM IT Service Hub
· Be informed at all times which system and applications are up and running and communicate accordingly
· Know as first entity about system disruptions by both passive and active monitoring
· On call support and management of critical incident
· Operational responsibility for E-banking Application
· Liaison with the IT “Business Applications” regarding change requests and 2nd level support
· DR and failover testing of our E-banking environments
· On call support on E-banking related incidents not being standby (horizontal escalation within P&OCC)
· Participate in projects where new E-banking components will be transferred into production.
