Sales & Relationship Management Jobs
If you're looking for jobs in relationship management, you've come to the right place. Coutts offers a wide range of relationship manager jobs - have a browse through our recent listings to find one that suits you!
So how would you describe your role?
Relationship manager jobs ensure that our Corporate clients are happy and continue to enjoy an excellent, cost-effective service from the bank.
Our Corporate clients each have a relationship manager who acts as their point of contact for the bank.
Those with jobs in relationship management are responsible for a portfolio of industry clients, checking in with them at least once a month. As well as suggesting other products or services they might need, you should attend to any requests or problems they might have. That means you could be dealing with issues relating to any part of the bank, so you need to maintain a very broad spectrum of knowledge about the bank’s systems, products and processes. Relationship manager jobs require you to maintain an even bigger network of internal contacts so that you can call on someone at any time to support you with a client’s needs and resolve any issues.
What kind of skills do you need?
My experience of selling, negotiating and closing stood me in good stead when I joined. As for relationship manager jobs you need to be proactive and quite tenacious in maintaining client relationships, taking any brush-offs in your stride and calling back a few weeks later. Jobs in relationship management require you to plan and manage your time carefully to make sure you hit your targets for meeting and contacting clients, as well as allowing yourself time to research clients. There’s no assistant for this role, so those in relationship manager jobs do all the paperwork and follow-up on any queries themselves.
Relationship manager jobs are quite varied, so you need to be adaptable. One minute I could be talking to a Chief Executive Officer about their 3 year strategy and an hour later to a Financial Manager about a BACS run. As my client’s gateway to the bank, I need to make the most of my interpersonal skills to earn their trust and respect - acting as a friend and mentor whilst having to say ‘no’ or enforce the rules sometimes is essential for those in relationship manager jobs.
As well as keeping up to date with what’s going on in my client sector, jobs in relationship management also require you to maintain a good knowledge of corporate finance, risk management and the broader economic and financial outlook.
Is there anything about the role that you think might not suit some people?
Some people might not have the flexibility to respond to clients on an ad-hoc basis in relationship manager jobs, such as staying late or dropping your day’s plans in order to respond to an urgent issue.
What do you enjoy most about what you do?
I like dealing with high-level clients face-to-face. I enjoy managing my own workload and being out and about too. Jobs in relationship management can take you out of the office several days a week, as you visit clients across the UK, and sometimes take them to seminars, dinners and other events. It’s a demanding and pressurised role at times, and with challenging targets to beat, but it’s also a very rewarding one. At the end of the day I can be proud of having helped my customers succeed in their business, which in turn means more business and success for the bank – and for me.
If this sounds like a role that you’ll thrive in, then we’d like to hear from you. Relationship manager jobs also allow you to enjoy a competitive salary and an excellent benefits package that you can tailor to suit your individual needs.
Click here for a summary of the Corporate Relationship Manager role.
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