About RBS group
How do we do the right thing?
RBS delivers products and services to millions of customers across the world. It’s important that we are consistent in the way we do business, look after our customers and manage risks.
Everyone that works for RBS has a responsibility to go about things in the right way; the six statements below help everyone understand what that way is.
- We understand our customers. We treat them fairly, look after their information and make sure our products offer value for money.
- We value our people. We recruit, promote and pay based on performance. We don’t tolerate discrimination.
- We conduct ourselves in a way that protects our reputation. We conduct our business in a sustainable way – that means we are a responsible and engaged member of the community, providing reliable services and operating within all relevant laws and regulations. You can read more about how RBS is building a sustainable business below.
- We operate in a secure environment. We understand who we’re doing business with and protect ourselves and our customers to minimise losses from fraud or error.
- We understand and manage the risks we are taking. We identify and manage the level of risk we are prepared to take. We protect the interests of the Group and our customers.
- We manage our finances carefully. We use Group capital and resources effectively and account for our transactions properly.
What are we doing to build a sustainable business?
We’re all working hard to make RBS a business we can be proud of once again. We want to build a sustainable business – that means making sure we meet high standards of environmental, social and ethical responsibility. Sustainability matters to our customers, and it matters to our people, because we all want to be part of a responsible Group that does the right things in the right way.
One example of our sustainable approach is our commitment to supporting enterprise in the countries we operate in. In India, we are working with microfinance partners to help people start their own venture, by providing small loans which have a huge impact. For instance, a loan of just £50 is enough for a family to buy some chickens and a coop. This can transform lives, and help provide a sustainable income through providing food and produce to sell.
For more information about sustainability please see www.rbs.com/sustainability