Our Brands

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Global Transaction Services (GTS) ranks among the top tier of global transaction banks, offering payments, cash and liquidity management, trade finance, and commercial card products and services. Through our network and our extensive partner bank agreements we are able to support and connect customers across 128 countries.

GTS helps our customers manage their cash and liquidity, make and receive payments and support their trade requirements across the world. Our vision is to be the leading transaction bank of choice for the Group's clients. We have laid the foundations to achieve this, by strengthening our close working relationships with other divisions and offering innovative products based on our customers needs, now and in the future.

Our global network
GTS processes over 4.6 billion worldwide payments per year in 43 different currencies and we administer 4,600 global trade transactions each day. We use our international branch network to help customers do more business in more countries.

Innovating to enhance customer service
In 2010, we embarked on a significant investment programme, designed to drive innovation and deliver new technologies to our customers. Our new products and services provide customers with greater flexibility and transparency, and in many cases help to improve risk management and lower costs. Our innovations have included:

• One of the first global banks to facilitate cross-border trade settlement in Chinese Renminbi (RMB).
• The launch of the RBS SWIFT Service Bureau throughout our Global Payments network enables us to offer comprehensive, global solutions to large corporate customers.
• PayAway-IP Direct, a remote access web-based payment service for RBS and NatWest customers.
• GTS Salesline, which since its launch in May 2010 has helped more than 1,000 customers to arrange and complete transactions.
• accessMOBILE, introduced by Citizens as an easy-to-use smartphone application enabling clients to manage commercial banking transactions on a convenient and portable basis.
• MaxTrad Digisuite provides a secure online service for firms with global supply chains and reduces the need for expensive documentation and courier services.

Being recognised for the quality of our service
Our awards in 2010 reflect the quality and international coverage of our businesses. Global Finance magazine awarded us:

• Best Bank for Liquidity Management (Western Europe)
• Best Continuous Linked Settlement Bank (Western Europe and North America)
• Best Trade Finance Bank (Netherlands)
• Best Supply Chain Finance Provider

Going onto the front foot
The launch of our new customer proposition highlights the strengths of our business, enhances our market profile and helps to differentiate us from the competition. The combined strengths of our business include our global reach, product expertise, customer service, technology platforms and most importantly our people. These are underpinned by our continuing commitment to customers and our ability to generate new ideas and products.

In 2011, we will continue to build on the momentum of previous years and will move forward under the leadership of our new CEO Scott Barton.