Help & FAQs

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There are two ways of doing this you can either use the search facility in search bar above or alternatively register, create a profile and sign up for job related marketing communications. In either case you will need to select the kind of job that you are interested in from categories shown in the drop down menus.

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New career opportunities are published as soon as they arise. You also have the option to register and upload your CV so that we can consider you for future opportunities. Also make sure you sign up for job related marketing communications when you register, this will ensure you are the first to know about opportunities that are relevant to you.

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For all the information you need about Graduate and Internship opportunities, please click here .

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Requests for work experience should be made to your local branch or office. The decision to support a work experience placement is at the discretion of local management, and will be based on whether the RBS group can meet the requirements of your placement, if there are suitable activities for you to complete, and your suitability.

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Initially you are requested to apply online. Once you have applied you will receive an acknowledgement with details of who to contact if you have any queries.
 

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If you are unable to find a suitable vacancy at this time please register and create a profile so that we can consider you for future opportunities.

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New career opportunities are published as soon as they arise. You also have the option to register and upload your CV so that we can consider you for future opportunities. Also make sure you sign up for job related marketing communications when you register, this will ensure you are the first to know about opportunities that are relevant to you.

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Please contact us with details of the role you are trying to locate, where you saw the position advertised and the reference number and we will look into this for you.

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This varies depending on the vacancy. Please follow the specific application instructions for the role you wish to apply for.

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Yes. If you already have the right to work via a work visa or spouse please highlight these details in your application. We only sponsor work visas in specific circumstances; eligibility varies from country to country and with each individual case. If you do not have the right to work in the country to which you are applying, you should highlight this as early in the recruitment process as possible.

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If you are unsure whether you have the right to work in the country that you are applying for, please visit the website for your local government office.

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Yes, you can still apply for any of our advertised roles unless you have been dismissed from an RBS group role in the past.

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This will depend on the role you have applied for. Please refer to the job description attached to the vacancy for more information.

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Your date of birth will only be used for the purposes of identification and to ensure that you are of a legal age to work. This information is not used as part of our selection process or for decision-making purposes.

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There are different online application forms for different roles, therefore the time it takes may vary, however in general it should take you approximately 30 minutes to complete. You can also save it and complete it at your convenience. Once you have submitted it, you can check the status of your application by logging in and clicking on the 'My Job applications' link in your profile. 

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An email address is required. If you don’t have an email address or if you share an email address, you can easily, and at no charge, open an email account at a number of providers such as Google (gmail), Hotmail, Juno, or Yahoo.

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If you have a new email address: a) Log in using your old email address b) Update your profile with your new email address. Your email address can be updated by logging in, clicking on 'My Jobs' and then changing it in the Personal Details section of your profile. The next time you log in, you will use your new email address. 
 

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No, you can save and return to your application at any time before submitting your application. Simply log back on to the site using your user name and password click on the 'My Applications' link in your profile.

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Your user name will be the email address that you used when you first registered on the site/applied for a job. If you forget your password click on the 'Forgot password?' link on the website and follow the instructions from there - you will need the original email your used to register with the site.

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All applications will be treated confidentially and circulated only to those individuals involved in the recruitment process.  

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Unfortunately, at this time, you have not been successful at this stage of your application. If you would like to find out why, please refer to the contact number on the email or letter that we will send to you. If you have answered the questions incorrectly please contact us with details of the role you are applying for and we will withdraw the application to enable you to reapply.

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You will receive an automatic acknowledgement email confirming that your application has been received. 

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If you submit an application for a specific role that is advertised, your application will be processed by one of our recruitment managers. Once your application has been reviewed, you will be notified of whether or not you have been successful in progressing to the next phase of the recruitment process. If you are unsuccessful, your application will be retained for 6 months, and may be considered for alternative roles. 

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It is difficult to give a fixed timescale as this varies depending on the nature of role you are applying for. We will respond to you as soon as possible and advise you of the next steps.

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The length of the selection process varies depending on the role that you have applied for. However we aim to keep you updated on the progress of your application at each stage of our selection process and provide you with timescales of how long each stage is expected to take.   

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In keeping with most large organisations, we will need to verify your recent employment, address and credit history before you start work with the Royal Bank of Scotland Group.  For some regulated roles we also do criminal record checks - your hiring manager will be able to let you know if this is a requirement of your role.

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Yes, you can apply to us for more than one role. However, if you are not successful in your application it is a good idea to find out why you were unsuccessful. This should help you decide whether you may be eligible for other roles.

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Please refer to the letter or email that we send to you.  This will have a contact number for you to ring to obtain specific feedback on your application.

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If you make a mistake in your application please do not delete your account and re-register. Please contact us detailing your email address and the role you were trying to apply for along with the error made and we will correct this for you.

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If you make a mistake in your application please do not delete your account and re-register. Please contact us detailing your email address and the role you are trying to apply for, along with the error made and we will correct this for you.

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If you withdraw your application in error please do not delete your account and re-register. Please contact us detailing your email address and the role you were trying to apply for along with the error made and we will correct this for you.

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We will never send emails asking for personal information (such as bank account details) or ask for payment of any kind or make offers of employment without the recipient being involved in a structured recruitment process.

Here are some ways to identify recruitment fraud:

(1) The senders will often ask recipients to send them personal details. This may include application forms, visa forms or identity documents.

(2) Emails will often include the RBS name and logo without authority (usually the logo is of a poor quality).

(3) The name of a genuine recruitment/agency website may be used to make the scam appear more credible.

(4) Candidates are often requested to contact other companies or professionals, such as lawyers, barristers, immigration officials or travel agencies.

(5) Emails often originate from free web-based email accounts such as Yahoo.com, Yahoo.co.uk, Gmail.com, Googlemail.com and Hotmail.com.

(6) Job offers will often be very generous with favourable terms and conditions such as a personal driver, paid accommodation and high salary.

(7) Be especially cautious if these emails contain attachments or the following telephone numbers as these are often charged at premium rate:
UK: + 44-70xx, Netherlands: + 31-6xx, Spain: + 34-6xx, Belgium: + 32-4xx, South Africa: + 27-7x or + 27-8x, Nigeria: + 234-80x. Do not enter into any correspondence with these individuals, give them your personal details or send payment of any kind. Contact the police if you believe you have been the victim of recruitment fraud.

Further information is available at www.antiphishing.org

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This will depend on the role you have applied for.

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Please let us know prior to any assessment event what assistance you may need during the recruitment process. We will work with you to make sure it's put in place.

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No. The Royal Bank of Scotland Group encourages applications from all age groups. (Candidates must however be at least 16 years old).

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This organisation is an equal opportunities employer and the applications are welcome for all members of the community.

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No, there are no restrictions on age apart from where applicants are past the retirement age for employees of this organisation, exceptions can be discussed with the recruitment team.

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We are able to offer a wide variety of opportunities in offices and locations across the world. If you have the drive, determination and skills to succeed, we have opportunities that will match your career goals. Please click here to find out more.

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To find out more about the RBS group please click on the attached link to www.rbs.com . 

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We have a number of different sites across the world all of which have their own unique environment. As part of the selection process you may be given the opportunity to visit your place of work and meet your new manager and colleagues. There is also some information on this website which will give you a flavour of the different job types we have available.

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We recognise that there is no one standard flexible working policy that will suit every individual. As a result we have developed a comprehensive package of flexible working options including part-time working, job sharing, compressed working hours, term time working, home-working, short and long term employment break.  The availability of these options varies across each of the countries in which we operate.  Your Hiring Manager will discuss any appropriate options with you at your face to face interview.

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About you

• Include essential information about you so that we know how to contact you: your name, your contact numbers and residential address and, if possible, your email address.

Educational background

Your CV should:

• accurately reflect your academic achievements, technical qualifications and experience as appropriate.
• provide details of your highest level of school or technical qualifications, the institution you received them from and the dates.

Your work experience:

• whether you are applying for your first role after college or university or have substantial work experience and accomplishments, we are interested to know about the skills and experiences you have acquired along the way. This is an important part of your CV, so make sure you devote time and attention to it.
• provide us with details of your role, your achievements and any special projects you may have worked on with each  employer. Aim to be concise – and don't forget to provide examples of the outcomes of these projects.
• if this is your first role or you are at an early stage in your career, make sure you include details of any relevant extra curricular activities, work experience etc. to help us get to know you better.

Before you submit it, please review your CV to ensure it contains the essential information about you that makes you a great fit for the role you have applied for.

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If you are applying for a job online, it's very likely that you will find yourself competing with a lot of other applicants so you'll need to ensure that your application gets our attention.

• Think about the requirements of the role you are applying for. You will be asked to confirm that you have the necessary 'right to work' in the country where the vacancy is based. Please ensure you do have the necessary right to work as this requirement is mandatory.
• Think about how your skills and experience match what we are looking for. It'll make it much more likely that you'll get short-listed for an interview.
• We advise against applying for lots of different jobs at the same time. You need to ensure that each application you make is focused and given the attention it needs to succeed.
• Read reply instructions carefully – one of the most common reasons for your application being rejected at this stage is a failure to complete all the information requirements. We may come back to you to check for missing or incomplete information but it's in your best interest to take the time to check through your application and ensure you have provided everything that we have asked for, particularly where we have attracted a high number of applicants.
• Check for spelling mistakes and grammatical errors.
• Online application forms often restrict the number of words you can use so it pays to be able to capture key details as clearly and succinctly as possible.
• If you are asked to do so, please make sure you upload your CV (and a covering letter if that is also required).
• And finally, don't forget to check the closing date. If you miss the application deadline we will not be able to consider your application.

It's a good idea to keep a safe dated record of any reference numbers you are given for specific job applications.

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When you are invited in for an interview, it is most likely that this will involve a visit to one of our offices. The main focus of the selection interview is on discussing your past experiences and accomplishments as well as your general fit for a role at RBS and your interest in joining us.

Throughout the interview process (it may involve you participating in more than one) we will be looking for qualities and characteristics that are required for successful performance in the role. Interviews may take different forms based on the role you have applied for and the stage you are at in the selection process.

We will ensure that you are provided with more details on what to expect when we invite you for an interview. In general, first interviews are likely to be focused on your personal qualities and experiences as well as exploring your technical and professional skills. Interviews usually last about an hour and usually involve one interviewer although, through the selection process, you are likely to be interviewed by other RBS people as well.

Guidance on how to prepare

• Do your homework: We encourage you to learn as much as you can about RBS, the job you have applied for and the business area it is in before your interview. Familiarise yourself with our business, our products and where we do business. Research our competitors. The more you find out about us – for example through researching our website, reading the press or talking to friends and contacts – the more prepared and confident you will be in the interview.
• Review your CV and application: Think about the types of questions we will be asking you and which experiences you want to share in the interview. All of our interviews will ask questions that are directly related to the job you have applied for and some may include questions about key behaviours and qualities. We will tell you in advance what we are looking for so that you can prepare specific examples of experiences that you wish to discuss or situations you have  been involved in that demonstrate your capabilities. Review the job description for the role you have applied for. Why are you interested in a role at RBS? Why do you think you are a good fit with what we are looking for? What do you think you have to offer us? What success stories do you want to share? 
• Make the most of the interview process: If you can, find out who you will be meeting, their name and their role. We want to ensure that our interviews are a two way process. They are an opportunity for you to find out more about us, the role you have applied for and whether we are the right company for you. Think ahead about any questions you might want to ask. 
• Don't forget the basics: Bring a copy of your CV and application. Know the dress code and wear something appropriate. Maintain good eye contact with your interviewer and look interested – body language makes a difference to how you come across! Make sure you know where your interview will be held and make sure you allow plenty of time to get there. Don't forget to let us know if there are any reasons for you not being able to attend or if you are running late. Get a good night's sleep the night before and aim to be as relaxed as possible to enable you to show yourself at your best!

Above all, the most important thing to remember is to be yourself. At RBS, we constantly strive to find new and better ways of doing things. We look for people who are motivated, want to be challenged and who are genuinely interested in joining us. And above all, remember that we want you to do well at the interview.

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If you are invited to an interview, you will have the opportunity to describe your experiences and capabilities in more detail. This interview will usually be done face-to-face in our offices and will typically be with one of our recruiters or a line manager. The interview process and the types of questions we like to ask will vary based on the role you have applied for, but typically involves exploring your behavioural abilities (we define these as competencies), your technical skills and background (typically based on your qualifications and/or relevant work experience) and also a shared discussion about the reasons for your interest in working for RBS.

We will ensure that you are fully briefed on what to expect from the interview process and what we are looking for if you are invited to this next stage in the process.

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For certain types of role at RBS (usually applicable to senior roles or those requiring specialist skills and experience), we use assessment centres as part of the selection process. If an Assessment centre is appropriate for the role you have applied for, you will be advised in advance of the requirement to attend an Assessment Centre, so that you have time to prepare. These are usually used in the final stage of a process and will be designed to reflect the demands of the role you have applied for and the qualities we need to find in candidates. We will provide you with specific information on what to expect and how the event is structured as part of the selection process. Here are some general guidelines on what they are, why we use them and how best to prepare for them.

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Assessment centres usually involve several exercises. This may include interviews, group discussions, presentations, role plays or business case studies. They may also include written exercises and psychometric tests (designed to provide either a measure of your mental abilities e.g. numerical reasoning skills as well as personality or personal style questionnaires, designed to provide us with more insight into your preferences and ways of doing things). In general, we design exercises to reflect the typical demands of the role you are being assessed for and we have a defined set of behaviours that we are looking for across the range of exercises you will participate in e.g. your communication and influencing skills. We will provide you with more information on what to expect from your event and what we are aiming to measure as part of the joining instructions. 

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In simple terms, assessment centres are one of the most robust and effective ways to form a view on whether or not someone is a good fit for a role. They also provide you with a more comprehensive sense of what is involved in the role you have applied for. We use them because making the right selection decision is really important to us. They enable us to see how you behave in a range of realistic work-based situations.

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As with our other selection methods, it's helpful for you to view the assessment centre as a two-way process:

• You will get the opportunity to experience a range of activities that tell you more about our business, what we value in our employees and allow you to ensure that the role you are applying for is right for you. 
• They give you multiple opportunities to demonstrate the full range of your skills and personal qualities and why you are a good fit for the role you have applied for. 
• They also typically involve several observers or assessors, which gives you the opportunity to be seen by more than one person, making the overall process fairer to you. 
• Through meeting other candidates and a range of people from RBS, they give you an insight into what we are like to work for.

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Assessment centres usually involve several exercises. This may include interviews, group discussions, presentations, role plays or business case studies. They may also include written exercises and psychometric tests (designed to provide either a measure of your mental abilities e.g. numerical reasoning skills as well as personality or personal style questionnaires, designed to provide us with more insight into your preferences and ways of doing things). In general, we design exercises to reflect the typical demands of the role you are being assessed for and we have a defined set of behaviours that we are looking for across the range of exercises you will participate in e.g. your communication and influencing skills. We will provide you with more information on what to expect from your event and what we are aiming to measure as part of the joining instructions.

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When you join us, we want you to be engaged and motivated to be in a working environment that enables you to give your best. The overall aim of any of our selection processes, therefore, is to make sure we are a good fit for each other. Assessment centres provide us with a great opportunity to get a realistic picture of who you are and how you are likely to behave at work. So the most important guidance we can provide is to be yourself.

Most exercises will provide you with some preparation time on the day and will not involve any pre-work. However, there may be some assessment centres that will require you to complete work in advance of the event and these will be sent out to you where appropriate. If we have told you that psychometric tests are involved e.g. numerical reasoning tests, it may be a good idea to remind yourself how to complete basic calculations e.g. percentages. There are also lots of example tests you can access online which will give you the opportunity to get some practice in advance.

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Please ensure that your email address always includes an '@' symbol, e.g. john.smith@hotmail.com . If you are referencing an existing company employee who has referred you, this also needs to be entered as an email address with an '@' symbol in, not as a name. Please note this should be your referrer’s company email address, e.g. john.smith@rbs.co.uk .

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Please contact us explaining the nature of the technical issue you are experiencing. Please provide the job title of the role you are trying to select, details of your web browser and any error message that might be displayed.

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Please contact us explaining the nature of the technical issue you are experiencing. Please provide the job title of the role you are trying to select, details of your web browser and any error message that might be displayed.

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Please contact us explaining the nature of the technical issue you are experiencing. Please provide the job title and reference number of the role you are trying to select, details of your web browser and any error message that might be displayed.  

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Please contact us explaining the nature of the technical issue you are experiencing. Please provide the job title and reference number of the role you are trying to apply for, the stage at which you are experiencing these difficulties, details of your web browser and any error message that might be displayed. 

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Please contact us explaining the nature of the technical issue you are experiencing, details of your web browser and any error message that might be displayed. Please provide details of your existing user name if you have already set up an account.

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Please click on the 'Forgotten password' link next to the log-in box. This sends your password to the email address you registered with and should allow you to log back in.
 

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Please contact us explaining the nature of the technical issue you are experiencing and details of your web browser. Please also provide your user name and the details of the role you have applied for.

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Please contact us explaining the nature of the technical issue you are experiencing and details of your web browser. Please also provide your user name and where on the site you are unable to view your personal details (e.g. is this on the homepage once you’ve logged in, on your personal profile page etc).

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Initially you should resubmit the changes to your personal details, as prompted by the error message. If you’ve tried this and it still does not work, please contact us explaining the nature of the technical issue you are experiencing. Please provide your existing user name, details of your web browser and any error message that might be displayed. 

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Please contact us explaining the nature of the technical issue you are experiencing. Please explain whether you’re trying to attach your CV to your profile or to a specific job application, details of your web browser and any error message that might be displayed. 

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Open your internet web browser, go to the “Help” menu, and choose "About…". A screen will appear showing which web browser and version you are using.

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Please contact us explaining the nature of the technical issue you are experiencing. Please provide the details of your web browser, any error message that might be displayed and information regarding the video you are trying to access, if available. 

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CV's are automatically parsed into the system. Based on significant user testing this information is usually at least 95% accurate. Please be assured that as part of the recruitment process the Resourcing manager and Hiring manager will review your CV document in its entirety to assess your suitability for the role.

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To delete your account please log-on and then click on the 'My Jobs' link in your profile section on the home page. In the next screen scroll down and you will see a button 'Delete my account'. Once clicked a confirmation screen with be presented to confirm that you wish to delete your account. Please allow 24 hours for this to be processed.

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If you receive this error message please follow these steps to resolve:
1) Log on to www.jobs.rbs.com using your existing details

2) Click on 'My Jobs' from the home page

3) Click on 'Edit' next to 'My Personal Details'

4) Under email address click on 'Change Password'

5) Update your current password to a new password (ensuring that it has at least 8 characters and contains at least one number and one uppercase letter)

6) Submit your changes

7) Wait 5 minutes and you should be able to apply for the role / update your profile.

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If you receive this error message please follow these steps to resolve:
1) Log on to www.jobs.rbs.com using your existing details

2) Click on 'My Jobs' from the home page

3) Click on 'Edit' next to 'My Personal Details'

4) Under email address click on 'Change Password'

5) Update your current password to a new password (ensuring that it has at least 8 characters and contains at least one number and one uppercase letter)

6) Submit your changes

7) Wait 5 minutes and you should be able to apply for the role / update your profile.

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If you receive this error message please follow these steps to resolve:
1) Log on to www.jobs.rbs.com using your existing details
2) Click on 'My Jobs' from the home page
3) Click on 'Edit' next to 'My Personal Details'
4) Under email address click on 'Change Password'
5) Update your current password to a new password (ensuring that it has at least 8 characters and contains at least one number and one uppercase letter)
6) Submit your changes
7) Wait 5 minutes and you should be able to apply for the role / update your profile.

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Please contact us explaining the nature of the technical issue you are experiencing and details of your web browser. Please also provide your user name and the details of the role you are trying to apply for.  

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Please note that once you have deleted your account it will take 24 hours to update our system. If you still had job applications in progress it is recommended that you withdraw these applications before you delete your account to stop any further communications. If you are still receiving communications after this time please contact us detailing your email address and an example of the communication received.  

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These occurrences are rare but if this does happen please refresh your screen, clear your cache (CTRL + F5 on your keyboard) and try again. If the problem still persists please contact us explaining the nature of the technical issue you are experiencing. Please provide the details of your web browser, any error message that might be displayed and information regarding the web page you are using. 

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If you receive this error message please try registering on the site instead. If you have already previously registered please try resetting your password. If you still have problems logging on please contact us with your email address, details of the web browser you are using and a description of the difficulties you are having.  

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If you receive this error message please try logging on instead. If you have not previously registered please contact us with your email address, details of the web browser you are using and a description of the difficulties you are having.  

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If you are experiencing issues with the online assessment / questionnaire please contact us explaining the difficulties you are experiencing. Please note not all roles have online assessments as part of the next stage of recruitment. If you are required to complete an online assessment you will be notified once you have submitted your application.

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If you have any feedback in relation to the recruitment process, please e-mail your comments to RBSResourcingmailbox@rbs.com. We take your feedback seriously, and aim to respond to e-mails within 5 working days of receipt. Please do not email this mailbox if you are experiencing technical difficulties, technical queries should be sent here and will be responded to within 48 hours.